How do you resolve the idea of little human contact when providing hospitality? Hotels, cruise lines and tour operators are searching for answers to this question. The question is analogous to the yearning of wanting to hug a friend but having to hold back…so NOT natural! To distance ourselves we’ve relied on technology. Just … Read more
Gondolas and chairlifts are cozy places. They’re more than a means of transport. Riding to the top of the mountain offers time for conversation. A few weeks ago while on the gondola, my husband and I met two Spaniards, an uncle and nephew. They were visiting the Wild West to experience cowboys and wide-open slopes, … Read more
An invitation to the member event was sent through an email. It would be sent a second time in another week. Board members planned to pass out flyers. Would this communication be enough for strong attendance? Five weeks ahead of the event, our communication had been rather “safe”. Despite crossing our fingers, most of us … Read more